Privacy Policy

Last updated: 05 February 2026

Citrus Chargers (“we”, “our”, “us”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you interact with our website (https://citruschargers.co.nz/), use our services (including Citrus Powerbank stations), or contact us.

By accessing or using our platforms, services, or by providing us with your personal information, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our platforms or services.

1. What Personal Data We Collect 1.1 When Using Our Power Bank Rental Stations

   No personal data is collected when you use any Citrus Chargers Powerbank Rental stations, whether pay-to-use or free-to-use. The device you plug in may automatically identify itself with its manufacturer ID, model, and serial number. We may store this information for internal statistical and quality improvement purposes only. No phone number, SIM card data, or other information stored on your device is ever accessed or collected.

1.2 When You Contact Citrus Chargers

If you contact us via our website, email, or phone, we collect the information you provide (such as your name, email address, phone number, and the content of your message) so we can respond to your enquiry and assist you in the future if needed.
We do not use this data for any purpose other than to address your request.
We do not sell, rent, or share this information with third parties for marketing purposes.

1.3 When You Visit Our Website

Like most websites, we use cookies and similar technologies to improve your experience and analyse website usage.
We use Cloudflare RUM to help us understand how our website is used. Some anonymised data may be transferred to Cloudflare Inc. servers for this purpose.
You may choose to refuse cookies in your browser settings, but this may impact some website functionality.
No personal information is collected unless you specifically provide it to us (e.g., via a contact form).

1.4 Other Collection

We may collect and process your personal data where required or permitted by law, for example, to verify your identity in connection with legal obligations, or if you submit an enquiry, feedback, or other communication.

2. How We Use Your Personal Data

Provide the services or information you have requested
Respond to your enquiries or requests
Improve our products, services, and website
Ensure compliance with applicable laws and regulations
Detect, prevent, or investigate fraud or other illegal activity
Carry out business operations such as record keeping, accounting, and risk management
Contact you with important service or legal updates (if required)

We do not use your personal data for direct marketing unless you have given explicit consent. 3. Disclosure of Personal Data

We will never sell your personal data.
We may disclose your personal data:
    To our related entities, affiliates, service providers, or professional advisors, but only to the extent necessary for them to provide services to us (e.g., website hosting, email, analytics, legal advice)
    If required for a business transaction (e.g., merger, acquisition) in compliance with applicable law
    As required or permitted by law, such as to regulatory authorities or public agencies
    With your explicit consent

4. Transfer of Personal Data Outside New Zealand

If we transfer your personal data outside New Zealand, we will ensure that your information is protected to a standard comparable to New Zealand law. This may include ensuring the recipient is in a jurisdiction with adequate privacy protections or is contractually bound to protect your data.

5. Retention and Protection of Personal Data

We retain your personal data only as long as necessary for business or legal purposes.
We take reasonable precautions and use industry-standard security measures (such as SSL encryption) to protect your personal data from loss, misuse, or unauthorised access.
If you submit data through our platforms that you intend to be publicly visible, we may not be able to remove this once published. Please consider carefully before sharing.

6. Your Rights

You have the right to:
    Access your personal data held by us
    Correct your personal data if it is inaccurate
    Request deletion of your personal data, subject to applicable law
    Withdraw your consent to our use of your data (which may mean we can no longer provide certain services)
To exercise these rights, please contact us at privacy@Citrus Chargers.co.nz.

7. Changes to this Policy

We may update this Privacy Policy from time to time. The most current version will be posted at https://citruschargers.co.nz/. We encourage you to review this Policy periodically. Your continued use of our platforms or services constitutes your acceptance of any updates.

8. Contact Us

For questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact our Data Protection Officer at privacy@citruschargers.co.nz.

Luke Cameron-Smith trading as Citrus Chargers https://citruschargers.co.nz/